Frequently asked questions about Accommodation

What time are check-in and check-out?

Check-in starts at 15:00, and check-out ends at 12:00.

Is there a cancellation fee?

There is no fee for cancellations made by 15:00 of the day before the check-in date. Cancellations made after 15:00 of the day before the reservation will incur a fee equal to the full accommodation fee. There are other rules governing cancellations which apply in the case of some reservations plans. Please inquire directly to learn more.

Do you offer in-room dining?

[Temporary service during the emmergency call of COVID-19 situation] In-room dining is offered from 6:30 to 22:00 with limited menus. We offer in-room dining 24 hours a day. In order to make your time with us that much more enjoyable, we have prepared a special menu that includes a wide range of everything from meals to drinks to sweets. Any time of the day or night, let us know what you’re in the mood for.

about Laundry service

Only regular service available.

Is smoking allowed in the hotel?

Smoking is not allowed in any of the rooms in the hotel. Guests wishing to smoke may do so in the designated smoking area in the lobby.

Is there a charge for children who will share the bed?

There is no accommodation fee for children age 12 and under who will not require their own bed. We want to enable families to really enjoy their stay with.

How much the parking fee is?

Hotel parking is available for valet parking only. Price: 4,000JPY from check-in to check-out. Guests are welcome to use NPC WATERS takeshiba Parking as well. 600JPY per hour / maximum 2,200JPY for 24h parking for stay guest