
Contact & FAQs
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Accommodation Inquiries
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Required fields are marked with an asterisk (*).
Required fields are marked with an asterisk (*).
Frequently asked questions about Accommodation
- What time are check-in and check-out?
- Check-in starts at 15:00, and check-out ends at 12:00.
- Is there a cancellation fee?
- There is no fee for cancellations made by 15:00 of the day before the check-in date. Cancellations made after 15:00 of the day before the reservation will incur a fee equal to the full accommodation fee. There are other rules governing cancellations which apply in the case of some reservations plans. Please inquire directly to learn more.
- Do you offer in-room dining?
- [Temporary service during the emmergency call of COVID-19 situation] In-room dining is offered from 6:30 to 22:00 with limited menus. We offer in-room dining 24 hours a day. In order to make your time with us that much more enjoyable, we have prepared a special menu that includes a wide range of everything from meals to drinks to sweets. Any time of the day or night, let us know what you’re in the mood for.
- about Laundry service
- ▪Regular service: Items received by 10:00am will be returned by 6:00pm.
▪Overnight service(100% surcharge): Items received between 10:00am and 6:00pm will be returned by 10:00am the next day.
▪Express service(50% surcharge):Items received by 10:00am will be returned by 3:00pm.
- Is smoking allowed in the hotel?
- Smoking is not allowed in any of the rooms in the hotel. Guests wishing to smoke may do so in the designated smoking area in the lobby.
- Is there a charge for children who will share the bed?
- There is no accommodation fee for children age 12 and under who will not require their own bed. We want to enable families to really enjoy their stay with.
- How much the parking fee is?
- Hotel parking is available for valet parking only. Price: 4,000JPY from check-in to check-out. Guests are welcome to use NPC WATERS takeshiba Parking as well. 600JPY per hour / maximum 2,200JPY for 24h parking for stay guest